I have a problem with our High Performance Computers (Dell Precision WorkStation R5500).

I enter their MAC-Address in the deployment center, starts up the computer, and the boot of the KBE-Images works fine. Then the IP-configuration is started and there my problems start.

It takes a long time (probably 1.5 Minutes) for ending the option kgetdhcp Option 66. On all other computers he passes this within a second. But still no error.

The Windows 7 64 Pro Setup starts and all setupfiles are being copied to the machine. After the reboot he is starting the KBE-Image again and the Windows setup starts over. It looks like he's not giving K2000 the information for the next step.

I hope you can help me out.

Answer Summary:
Update the R5500 to A09 (most current as of april 2013)
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Which version of the K2000 and which BIOS version do the R5500 has?

This sounds like an issue KACE had some month before.

The T5500 (the Tower version of the R5500) was affected with a BIOS before A13.

I suggest to contact the Tech Support, if all other systems work fine. Check another BIOS version before, as this will be suggested.

Answered 04/17/2013 by: Nico_K
Red Belt

  • Hello Nico_K,

    The K2000 has version 3.5.76460.
    The Bios of was A05. I upgraded it to A09 and guess what ...

    You are great. Thanks for the hint.
  • thanks for the good news. I will give the feedback to the engineering to update the list of possibly affected systems that other people will have the info too.
    All currently affected systems with solutions (if there are some) can be found here:
  • list is updated :)
  • Hi Nico_K,

    I have to correct my answer. The issue is not gone. It seems that he randomly installs the machines. Sometimes he does, sometimes not.
    I know that the installation repeats, when starting KBE, when during networkinitialization at the point where locating KBOX IP address from DHCP option 66 or 244, he pauses for about 2 minutes. Normally he just runs over this part. It can happen, that after the second run it works and it can happen that not.
    I already changed the networkcable and the switchport. The weird thing is that it happens randomly.
  • After I had the issue the whole day and I couldn't install one R5500 left, I gave a reboot a try. After the reboot was completed I was able to install the last/left Client. Finally.
  • Hi Marc, so only one system shown issues after the update?
    I suggest to contact kace support when you run into strange issues (some systems install, some systems with the same config and same versions and similar dont) Support can work with you on the issue in your environment, we don't have this possibility here at ITNinja. Btw: ich checked this issue last week in the lab. Indeed, the R5500 had some issues with older BIOS versions (A00 and A05, the other versions (A09, A08, A07, A06 and A03) I was able to test too were not affected in the lab environment
    • Hi Nico,
      sorry, I now saw that my answer was not perfect, I reboot the Kace and after that the machine installed successfully.
      No there were several machines showing this issue but after two or three tries they worked except for that one machine. We have 15 R5500 and most of the machines didn't show any more issues.
      We have an appointment with Dell Support on Wednesday.
      Thanks for your great help.
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