Average Time to close tickets
11/14/2016 1066 views
I found this great link on how to create the report
I want to break it down into smaller amounts of data. I would like to be able to view the report by technician's, and view it by weeks or by month.
I am not good with SQL in any way. So all of this is new to me
Any help with creating this report would be great
Also would there be a way to show subcategories