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Automatically routing a ticket within KACE to a specific Owner

Greetings, I have a queue (COMPLIANCE) setup within KACE Systems Management Appliance called Compliance. When i email a ticket to the COMPLIANCE smtp address it automatically logs the ticket to the COMPLIANCE queue. 

 uohJVn0RERERERGZ0v8HGRmbm5S1lvEAAAAASUVORK5CYII=

How can i setup the ticket so it gets automatically logged to a specifically OWNER automatically. It currently defaults to Unassigned as shown below.

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Thank You.



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Answers (2)

Answer Summary:
Posted by: Nico_K 1 year ago
Red Belt
0

Go to Service Desk | Configuration |Queues | <Your Queue> | Customize Fields and Layout
Choose the Category you want to change and set Default owner (2nd field on the right side) to the owner you need . (if you use the tree view, in list view you see it slightly different but it is named the same)

Posted by: jomahony 1 year ago
Senior White Belt
0

And it works perfectly. Thank you for your help :)

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