Automatically routing a ticket within KACE to a specific Owner

Greetings, I have a queue (COMPLIANCE) setup within KACE Systems Management Appliance called Compliance. When i email a ticket to the COMPLIANCE smtp address it automatically logs the ticket to the COMPLIANCE queue. 


How can i setup the ticket so it gets automatically logged to a specifically OWNER automatically. It currently defaults to Unassigned as shown below.


Thank You.

0 Comments   [ + ] Show comments

Answers (2)

Answer Summary:
Posted by: Nico_K 1 month ago
Red Belt

Go to Service Desk | Configuration |Queues | <Your Queue> | Customize Fields and Layout
Choose the Category you want to change and set Default owner (2nd field on the right side) to the owner you need . (if you use the tree view, in list view you see it slightly different but it is named the same)

Posted by: jomahony 1 month ago
Senior White Belt

And it works perfectly. Thank you for your help :)

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ