Automatically assign Ticket Ownership
04/09/2018 952 views
I'm building custom ticket rules that will open a scheduled ticket and some of the tickets are going to be assigned to certain technicians. Is there a way to do that by running an update query or in the initial query?
Answer Chosen by the Author
Please log in to answer
You can also set the owner via variables in the email:
Answered 04/10/2018 by: chucksteel