KACE Product Support Question

Automatic Login to Service Desk by users

04/15/2011 5527 views
I'm new to Kace and have been working the past week to setup the K1000 for our company. As I was instructed during one of the short training sessions I setup KBox Authentication for External LDAP Server Authentication and added 2 servers. One server was set for KBox Admins (MyADServer.company.com) and one server for Users (MyADServer.company.com). The Search Base & Search Filter for both were set and tested good. I then went to Service Desk and Imported all of our users into the Users section and assinged a role (users). The problem is that everytime a user wants to open a ticket they click the icon for KBox and it brings them to the logon screen where they have to enter their user name and password to log on. How can this be setup to automatically log on using AD?
0 Comments   [ + ] Show comments


Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

All Answers

Passthrough authentication is not supported. Users need to authenticate using the regular credentials.
Answered 04/15/2011 by: cblake
Red Belt

Are there any plans to include this in the future?
Answered 04/18/2011 by: olav
Senior Yellow Belt

  • Not that Dell are saying.
Yes there is -- check this link out:
Answered 04/18/2011 by: auscoit
Orange Belt

  • That is disingenuous and misleading.
    The request for this feature is almost three years old now and it's stil listed as being under review - not even started.
  • I can't update content and statuses on Uservoice, but I disagree that it's misleading. "Planned"is accurate according to the update from the product team says "The QAS team is in the process of extending their capabilities to work with FreeBSD, the K1000’s operating system. It’s early, but we are encouraged and are hopeful to have a solution implemented sometime this summer."

    That sounds pretty encouraging to me. That being said, I'm personally against SSO for any web tools- if you leave your machine unattended folks can get to way too much; IMHO people should know their passwords, and be challenged for them at the front doo to things. That's just my 2 cents- product team heard the community and is working hard to build SSO according to the update.
Unfortunately not listed as planned by Dell, but I added my opinion :)
Answered 04/19/2011 by: olav
Senior Yellow Belt

I really think this should be added. Our previous ticket system auto-authenticated users and now users complain that they have to login every time they open the ticket system.
Answered 02/13/2012 by: ohiosoundguy
8th Degree Black Belt

  • Yep, agreed.
    KACE service desk right now just can't compete with even two year old free technologies, like Microsoft SharePoint 2010.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ