Autodesk 3Dstudio Max 2013- error 1402

This is deploying the Autodesk Entertainment Creation Suite Ultimate 2013, which includes Maya and 3Dstudio Max 2013.

When deploying the suite using the supplied sms scripts, 3DStudio Max would error out in Altiris. Everything else runs fine. I have modified the rights to the registry, changed the credentials for deployment, always gets this error.

THe only time the product installs successfully is when someone is logged in to the machine.

Product: Autodesk 3ds Max 2013 32-bit -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Autodesk\3dsMax\15.0\\CadManagerControl\SubscriptionCenter.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel.

0 Comments   [ + ] Show comments

Answers (2)

Posted by: SMal.tmcc 9 years ago
Red Belt

Only installed on Macs, but it sounds like the installer needs the presence of the HKCU or local user app directories to install.

Did find this in the Prerequisites

Before an end-user with restricted Windows® operating system privileges can use Autodesk 3ds Max 2013 / Autodesk 3ds Max Design 2013, an administrator, with full privileges, must install and start the software one time in order to generate the Windows operating system registry information needed to complete the installation.


Before an end-user with restricted privileges can use third-party plug-ins for Autodesk 3ds Max 2013 / Autodesk 3ds Max Design 2013, an administrator, with full privileges, must install and start 3ds Max



2013 / 3ds Max Design 2013 one time in order to generate the necessary folders for these third-party plug-ins.

  • How can that be the solution if the product offers a deployment manager and SCCM config command lines? - Timanator 9 years ago
  • here is the link I found that info at
    http://download.autodesk.com/us/3dsmax/2013/3dsMax2013Readme.pdf - SMal.tmcc 9 years ago
Posted by: Timanator 9 years ago
Third Degree Blue Belt

Still no solutions yet, we are waiting on updated media from Autodesk to see if that rsolves the issues.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ