Auto categorize tickets sent to an email address
02/01/2018 621 views
we recently created a new email address firstname.lastname@example.org which just forwards the emails to the helpdesk email. What I want to do is whenever someone sends an email to email@example.com, I want it to be auto categorize and not send the submitter a the confirmation they receive about opening a new ticket.
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You would probably be better off creating a separate queue for these.
Answered 02/07/2018 by: chucksteel