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Best Practices Question


Auto Add Owner to new tickets

03/04/2015 1015 views
I have a queue set up in our ticket system that i would like to have a user automagically set as the owner of it. I am having some minor difficulties with the wizard as i have not had to interact with the rule creation or sql end of the system in almost 5 months. Any ideas would be appreciated.
Answer Summary:
Thanks chuck. I never noticed it before but when updating the category selection options in the queue configuration screen, It gives you the option to set the default owner.
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Community Chosen Answer

2
You can do this via a rule or you can set a default owner based on the category. If you aren't comfortable creating a rule then setting the default owner via the category is probably the way to go.

Answered 03/05/2015 by: chucksteel
Red Belt

  • Thanks chuck. I never noticed it before but when updating the category selection options in the queue configuration screen, It gives you the option to set the default owner.

All Answers

0
Hi, did you try to create a label for your user and set this label as the default owner for that queue?
You can set the default owner label from the queue main settings page.


Answered 03/05/2015 by: fede_pg
White Belt

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