KACE Product Support Question
Attachments not visible in service desk tickets
I'm seeing an issue with attachments not being visible in tickets when users attach them in initial email to service desk or in their comments. The only way users can send attachments is upload them from the user console. Is there an easy way to fix this issue?
Community Chosen Answer
Is your email attachment size > 8MB?
From admin guide
Users can attach files to Service Desk tickets submitted through email, and those attached files can be up to 8 MB in size.
If attachments exceed 8 MB in size, email messages are rejected. No error messages are displayed to users.