Attach bar code to Asset on Service Desk Tickets Queue Detail
We have gone through and did an inventory of all our hardware that is on hand. We put this under Asset Management, Asset Types, phones, printers, ect. with each unique bar code. When ticket comes through we want to reference this ticket to that asset. i have the label Asset, than a drop down box of what asset I want. BUT, I need another drop down box to reference the bar code. Where am I missing this step to add this function?
you can create an additional custom field with a SQL statement to get the barcode for the field.
TO get the info you should analyze the DB using mysqlworkbench or similar
Or you could consider using the Barcode name, or the Asset number as the unique identifier, so say if your asset of printer has a barcode of MD-00023, name your printer MD-00023 and use a description field for the details i.e. 2nd Floor - HR - Inkjet. The challenge with any asset management program is to make sure you have a unique identifier and that is not always possible when you have Assetname, Asset number and Serial number, but aligning and duplicating the unique identifier will help.
If you want to you can of course create a CSV file to help with the renaming or copying of data, or alternatively we have ultimate flexibility in our BarKode scanning app that allows you to change asset barcode labels, if they get peeled off, or scan the asset tag value into the asset name field.