Assigning LDAP group to Ticket Owners
06/10/2018 604 views
Is it possible to assign a group to a ticket owner?
My company has a couple techs in a tier support scheme.
Desktop Support Specialist- 1 Tech
Service Desk Admin- 1 Tech
Systems Admin 1- 1 Tech
Systems Admin 2- 1 Tech
In AD we have the groups above, then we have a tech assigned to those groups. This helps assigning job titles rather than techs in case they leave or are replaced.
Under support desk >> configuration >> my queue >> I would like tickets to auto assign based on the category that is selected.
I tried to do user roles but that just makes the tech's name appear. Thanks for the help!!