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Assigning Asset Type to Service Desk Queue

I created a Queue for users to submit requests for certain Assets to use.   I created an Asset Type and assigned various Assets to this Asset Type. We have one person that is designated the "Equipment Coordinator", he has been assigned access to this particular Queue.  

My question:
Is there a way that I can assign the Asset Type to this Queue so that the Equipment Coordinator can only see assets that are contained within the designated Asset Type?

Thanks in advance for your help!

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Answers (1)

Posted by: Hobbsy 5 years ago
Red Belt
0
I am guessing that you are referring to the main "associated assets" field to the right of the main ticket? If so you will be unable to restrict the assets shown in this main field. However you can create a custom field, that using the "query:" option could be set to show only the assets you want to see, based on a label or custom asset data. If you then want the main asset field to reflect the asset in the ticket you could then get a ticket rule to duplicate the asset into the main asset field.
 
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