KACE Product Support Question

Is it possible to assign an LDAP group as ticket owners?

07/14/2020 156 views

Hi Guys.

I was wondering if there is a way to add a distribution list as the owner email in the ticket category.

The reason is I need several people to receive the email When ownership changes.  Can I create a ticket help desk admin with a distribution list as their email?

IN A NUTSHELL... I would like IT support to forward (By changing ownership)  a ticket to a group of admins in a "Distribution list".

Any help as always is appreciated.

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All Answers


Allow group Owners to manually add to group membership when "allow group Owners to manage LDAP-related settings" is enabled.

  • What happens when this is unchecked? Members of groups (and their subgroups/projects) are not manually editable by Owners.
  • What happens when this is checked? A configuration option is exposed in group LDAP settings that reads "Lock membership of this group to LDAP". This should default to true.

When this lock is enabled, we should remove all existing users added to projects/subgroups outside of LDAP. We should inform the group owner enabling the lock that this will take place.

Answered 08/29/2020 by: prince0052
Senior Yellow Belt

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