KACE Product Support Question

Is it possible to assign an LDAP group as ticket owners?

07/14/2020 101 views

Hi Guys.

I was wondering if there is a way to add a distribution list as the owner email in the ticket category.

The reason is I need several people to receive the email When ownership changes.  Can I create a ticket help desk admin with a distribution list as their email?

IN A NUTSHELL... I would like IT support to forward (By changing ownership)  a ticket to a group of admins in a "Distribution list".

Any help as always is appreciated.

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