Asset Management: Asset detail view settings
Hello,
Does anyone happen to know whether or not the view settings in "Asset Details" can be changed to show specified asset fields in column views? For example, I'm modifying the Locations asset specifically to display our remote site information which includes the address, network appliance information, and ISP information. What I'm trying to accomplish is when a technician selects from the ISP single drop down list, it opens new text fields in a column view to the right side of the ISP selection for account #, support #, support rep #, etc.
I know this information can be configured easily enough to be displayed as rows but ultimately I was hoping to condense and control the viewing of the available details so a technician can easily sieve through one page without being required to sort or scroll through multiple rows of information.
Thanks a lot of your help!
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The Asset Details page has one row (field name, field data) per field as defined in the asset type. I'm not aware of any way to populate further columns beyond those two, though I'm sure services could investigate customization.
I am also unaware of a mechanism to interactively populate the data from what I'm guessing is your ISP asset type into the Location asset type. You could attack this data merge by running a report or running a ticket rule.
I hope this helps. - grayematter 10 years ago
Thanks for your reply. I'm not attempting to interactively import/populate data. Ideally, I'm just trying to add columns to the "asset details" page of an asset. For example, when you create a new location asset, you name it appropriately and then enter the information into the existing rows. Rows may include:
Location Name
Address
City
State
Zip
etc. What I am trying to accomplish is adding columns to shorten the length of the page view as well as create more "in-line" information so that everything is organized within it's necessary section. If I use the Locations "asset detail" page, it may now look something like this with columns:
Location Name
Address (column1) | City (column2) | State (column3) | Zip (column 4) |
Reason being is I'm adding a lot of information to the Location assets of my appliance and I want it to appear more organized and functional so that it requires less effort to trace the information a technician may require when troubleshooting a site or looking up information. - rrjustin 10 years ago
Hopefully you've solved your problem by now, or if not, at least this is an alternative solution. - rrjustin 8 years ago