08/12/2019 199 views

Good morning all,

Starting a couple weeks ago, we noticed that there were many PCs in our domain that stopped inventorying.  After a while we were able to narrow it down that on the desktop side, it was just about all of the Windows 7 PCs that we still run.  Over 90% of them are not inventorying.  We've been going through the normal troubleshooting process for this but I was wondering if this was happening to anyone else as well on the Windows 7 side.  


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  • Also, I tried deleting the devices from the system. They do their initial inventory, but not the automatic ones afterwards.

All Answers


Please refer the KAgent.log and konea.log on agent to see if you see anything erroneous. Also, check the server logs from Settings->Logs 

Answered 08/12/2019 by: AbhayR
Red Belt

  • So I did run KAT on one of the W7 PCs that will not auto inventory.

    Force Inventory Fails - just hangs and nothing happens

    Server Retrust - Same thing here.

    I Kapture the logs but I'm not sure what to look for. Can anyone advise?

  • Also in the konea.log I see the following errors. Do these mean anything to anyone:

    |ERROR|process.go:143:func1 | Module Exited |{"err":"exit status 1","module":"clientidentifier"}
    |ERROR|requesterlistener.go:68:Run | Stop Requester Listener |{"err":"accept tcp use of closed network connection"}
    |ERROR|exechandler.go:86:func1 | Error killing |{"err":"exit status 1"}
    |ERROR|sdk.go:45:func1 | konea not running, exiting|{"current ppid":2156,"initial ppid":2156}