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Apply special screen formatting for VIP users

In KACE, is there a way to define special screen formatting for VIP or high-priority users?  

For example, if we have executive level customers requesting assistance, we would like their name to reflect in a BOLD typeface and/or some type of VIP iconography when it is selected from the user list.  This should be visible to a technician creating the ticket, or any individual who is subsequently assigned the ticket.  




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Answers (2)

Answer Summary:
Posted by: Nico_K 1 month ago
Red Belt
3

short answer: No

long answer: you can do a huge amount of workarounds (special queue etc which if filled by ticket rules etc)

But you can vote for this feature at https://kace.uservoice.com/

Posted by: Hobbsy 1 month ago
Red Belt
0

Or if you can lower your expectations, you could have a ticket rule that shows that the user is a VIP, quite simply by populating a read only field with “VIP” when the ticket submitter is “on the list”. 

That can be controlled quite easily using a CASE statement in the update statement of the ticket rule.

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