Appliance not accessible via web console until K1 daily run output is generated
Hope someone has an idea on this one. We have an older (read: KACE) K1000 appliance, 32-bit (which means 5.3.5 for the firmware), and a strange phenomenon has been happening. We are unable to reach the appliance through the web console (for us it is simply "k1/adminui" until the K1 daily run output email is generated by the appliance. Many months ago the appliance would generate this very early in the AM (around 2 or 3AM), and we were able to use it by start of the work day. About a year ago, we ran into an issue where we had to reimage the appliance, and patch it all the way back up to 5.3.5. It started working just fine after that, but we noticed that over time the email would be sent out later and later in the day, and over the past couple of months, the email doesn't generate until after 3PM, rendering the box (particularly the web interface, which is our main use for it) useless until that time. That severely limits its usefulness. I was thinking it was because it was being overloaded with inventory, but we have less than 700 machines reporting in across the company, so I doubt that is our issue.
Any thoughts as to what might be causing this?
I urgently suggest you to build a new appliance (64Bit) and upgrade to 6.4.
Since 6.4 the nightly maintenance is running while the appliance is online.
With the 5.3 there was a limitation which were bloating the database.
This results in longer backup times.
To fix this, contact KACE support!
Please be aware, that your version is no more supported and may also have other issues which will not be fixed anymore!