I've been beating my head on getting an install of WPO 12 to work, accepting the license serial number.
... as described in this thread --> http://www.appdeploy.com/messageboards/tm.asp?m=13350&mpage=1&key=Word%2CPerfect&#13350

Did an admin install msiexec /a packagename.msi ...

Admin install accepted serial number without a problem.

... and patched msiexec.exe /a c:\temp\packagename.msi /p c:\temp\patchname.msp

Seems to work fine.

Using Admin Studio created simple transform.

Test Install SetupWP.msi with SetUp.mst and it is giving me this message ... "We are unable to verify your serial number"

The MST I created is a simple answer file for a few basic install questions, when I valid it through Admin Studio, I get the message ...
Validation Completed. Tuner has detected the following for SetupWP.msi & SetupWP.mst - 0 info(s) 112 warning(s) 2 error(s)

That's real comforting. [:@] :-(

I called Corel Customer Support, they are closed for a staff meeting. WHAT, the whole department is closed for a staff meeting??? Please try again later.

I also noticed in that thread assorted other issues, with WPO 12, and some discouraged WP 12 application packagers.

There's also this thread where someone was asking for help, with no responses:

I'm going to try Corel Customer Support again later. Just wondering if there is anyone out there who has successfully installed WPO 12 using a custom MSI / MST ????
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Ok, to follow up on this, I called Corel Customer, this time they are actually answering the phone.

The first guy I talk to, when I start talking about MSI's, he tells me, "quite frankly sir, I have no clue what you are talking about"

Wait on hold for another several minutes, next guy actually knows what an MSI is, but all he can tell me is that basic customer service does not support network installs, if I want to ask questions about MSI's I need to purchase premium support.

Nice, eh?
Answered 02/07/2008 by: HabMan
Senior Yellow Belt

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LOL @ called Corel Customer Support, they are closed for a staff meeting.

Im just guessing/speculating here. The MSP has possibly removed the serial key info.
Edit the transform and check for "pidkey" in the properties table.
Answered 02/07/2008 by: reds4eva
Second Degree Blue Belt

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Vendor support...gotta love it.

As ever, just monitor the application's start-up with a process monitor like ProcMon and see what registry key is being accessed. Any other way is just groping in the dark.
Answered 02/08/2008 by: VBScab
Red Belt

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An easier way would be to check which properties gets changed while adding the serial number from the dialog. You may have to click the Next button (installation dialog) to be able see additional changes.
Have a look at my "Monitor MSI installation actions in real time" comment at http://juice.altiris.com/article/1358/troubleshooting-wise-packages-with-windows-installer-log-files to perform this.
Answered 02/08/2008 by: AngelD
Red Belt

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Thanks, some good tips here, need to check them out. Will download DebugView for Windows tonight.

Was putting this App on hold for a few days, pending a return call from the vendor. Yep, you guessed it, never replied back.
Answered 02/12/2008 by: HabMan
Senior Yellow Belt

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