Anyone else experiencing issues with saving Custom Ticket Rules in Service Desk?

I created a vanilla ticket rule using the wizard and it will not save, it gets stuck saving and never does (I've waited an hour) then when I leave the page it gives me the prompt if I would like to "discard changes".

Logs are not much help.

I then created another ticket rule with custom SQL and was able to save that.

Our SMA is 4CPU 16GB Memory, plenty of Disk so it's not a performance issue.

I'm more curious if someone else is experiencing that same issue.

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Answers (1)

Posted by: Hobbsy 5 days ago
Red Belt

Log a support call, oh and try another browser just in case, but log a support call!

  • My thoughts too with the browser, but no go. Opened a call, I'll come back to comment on the result. - Soloman007 4 days ago
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