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Systems Management Question


any rules to when tickets are closed

07/24/2017 609 views


When tickets are closed, an email notification has to be sent to users with comments using while closing and date of closing the ticket.

any rules to do this ?
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Yes, there are system rules that can notify the user the ticket was closed. You can also create a custom rule using the rules wizard.
Answered 07/24/2017 by: chucksteel
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