KACE Product Support Question
Anonymous users emailing in tickets
Have any of you ever tried having anonymous people send in an email to create a ticket? I have a user that has this need, and they would like it that we wouldn't need to create a user for each one that sends in a ticket. Any feedback is greatly appreciated!
Community Chosen Answer
This is just a checkbox in your queue settings.
Service Desk>Configuration>Queues>%yourqueue% at the top right of the page beside the queues email address there's a button that says [Configure Queue Email Settings], select that and on the next page right underneath the email address check in the box that says 'Accept email from unknown users' (requires 'Allow all users as submitter' option to be enabled in queue details)