KACE Product Support Question
amp conf incorrect in 7.x - agent not checking in after new version 8.x installed over top
We recently updated our KACE URL on agent 7.x which caused all of our clients to drop off because their amp conf file was still pointing to the old host. Fix was to just have a batch file at startup that checks for the correct host string in the amp conf and if it dosent exist its resets the conf file with the correct host and runs an inventory. Easy. Many devices have come back and are still continuing to come back.
Ive also since updated kace to 8.1 and set kace to automatically update the agents. So once they check back in on 7.x (after the amp conf gets fixed) they get updated to 8.1 by KACE. This has also been working well.
After a week of the batch file being implemented, i pushed out KACE via GP: https://support.quest.com/kb/111244/installing-the-agent-through-windows-group-policy - for new devices. I was stupid here and targeted all computers. This ran for a few days.
I assume devices that already had the new agent (and are connected to KACE) it would've just reinstalled and its fine, however i noticed a few devices that have installs in c:\Program Files (x86)\quest\kace and the amp conf file is correct in programdata however they dont appear in KACE. These devices are from around the time that the amp conf needed to be fixed on 7.x agent.
Im assuming that the batch file and the GP install has conflicted and GP has installed the new 8.1 msi over the broken 7.x existing install with the bad amp conf file before the batch could fix it. Ive since removed the GP and just left the batch file there. To test ive gone back to some of the old devices that still have the broken 7.x agent and did a restart on them and the batch runs and fixes up the amp conf to the correct host and they appear in KACE - so basically with the GP removed its back to how it was.
I think this means that theres a few devices out there that were restarted in those few days and their agent is broken. Ive found 3 and ive tried doing an uninstall-reinstall and they dont show up in KACE. Im trying to find a fix so i could potentially push out an additional fix for these. Any idea? I could provide/generate a log for you.
Any assistance would be appreciated.