Is there anyone out there running the Altiris Software Portal and Crystal Reports 9 or 8 RDC on the same box? We have an on going problem, when Crystal Reports is uninstalled it takes out the Software Portal’s ActiveX controller. I’ve tried updating the controller from the code base but it makes no difference...

RDC is provided as merge modules, and I don’t want to mess with it!

Bright ideas?
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The funny thing is that MSI technology is supposed to prevent exactly this.

Which ActiveX control is being removed?
How is it being removed? Is the file being deleted? Are the registry entries being removed?
Are both applications accessing the control from the same (shared) location?
Is the control listed properly under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls and is the shared count correct?

MSI-specific technical questions:
Are they the same version file?
Are the component GUIDs the same?
Are the registry entries properly grouped with the file in one component?
Are the component attributes correct (flagged as "Always increment shared .DLL count" and/or "Leave installed on uninstall")?

Answered 02/22/2007 by: mazessj
Blue Belt

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