Systems Management Question
Alternative Download location doesn't work for Mac clients
I want to install Adobe InDesign on a computer. I have a .zip file which contains a .pkg .
My K1000 is a VM and version 5.5.90548
My K1000 clients are 5.5.30275
I have reproduced this on MacOS 10.7.3, 10.8.5, 10.9.3
- Install Adobe InDesign manually on test machine, then run inventory on it.
- Find newly discovered InDesign Software in Inventory - upload 0 byte "dummy" file to this item in the inventory.
- In Managed Installations, I make a new one and pick the newly discovered software with "dummy" file.
- I select Configure Manually and enter in the command : sudo unzip IndesignCS6.zip && sudo installer -pkg IndesignCS6.pkg -target /
- I select Use Alternate Download and enter in the path : \\server.domain.edu\Software\2014\ZippedPackages\IndesignCS6.zip
- On my test Mac client, I calculate the MD5 checksum of the .zip file on the network share and verify the credentials to be used will work.
- The rest are default options - Execute anytime, deploy order 10, Always deploy...etc.
The Managed Installation shows that I have 2 machines to deploy to (the ones I selected). I turn on debug logging on these clients, and force an inventory update on each. The Installation does not succeed.
kdeploy.log shows these four lines each time I try to inventory the system to trigger the installation of this zipped package:
[Tue Jun 17 15:01:07 2014] GetFilenameFromReplicationURL: postpended hash not found
[Tue Jun 17 15:01:08 2014] [CopyFile] Failed to open source file /tmp/mntPtbBwfWi/2014/ZippedPackages/IndesignCS6.zip, (No such file or directory)
[Tue Jun 17 15:01:08 2014] DownloadSMBFile: unable to copy file from: '/tmp/mntPtbBwfWi/2014/ZippedPackages/IndesignCS6.zip' to: '/Library/Application Support/Dell/KACE/data/downloads/547/IndesignCS6.zip' Error: No such file or directory
Sooo.... I've double checked my MD5 checksum; I am calculating the exact file that I am telling K1000 to install from a Mac per K1000 documentation. I double checked my credentials used for the SMB share, and verified that they allow me to connect to this SMB share from the client. I've double checked my path and case of each file/directory. Every machine I've tried this on gives me more or less the same error, only the /tmp/mnt232klkj32 is different each time. I have KACE support involved, but so far they seem to think that this should just work.
Has anyone out there got the Alternative Download location function to work with Managed Installs?
See bknorr's step by step below.