Allowing a version of "Not Allowed" software once again
I am having a heck of a time.
At some point last year our company banned the use of Zoom. We consequently used the "not allowed" in the software catalog to prevent launching this. I will say, I did not preform this action but when requested more recently to remove the block, I went in to the soiftware catalog and unchecked the check box next to "Not allowed".
This seems to have done nothing for the previously blocked people. I have a feeling all this has done is prevent further blocking for new people. But even after a check in which "edited" the kws_blacklist file(I know because of the Date modified time) this person is still getting the blocked popup from Kace.
How do I remove this block for people who had been blocked previously?
Thanks for any help you all can offer!
You should be able to do that by removing the tick from the “not allowed” box in that Software Inventory item. Just bear in mind it will take a while for the change to reach every agent.