/build/static/layout/Breadcrumb_cap_w.png

Systems Management Question


Allow Users To Access And Search Archived Tickets

12/05/2016 1451 views
Is there a way to allow users to access and search Archived Tickets. Essentially function like the Knowledge Base. We are running KACE 6.4
Answer Summary:
0 Comments   [ + ] Show comments

Comments


Answer Chosen by the Author

1
To give this permission to a role, go to Settings > Roles > [role to edit]. Click on the Service Desk (or Help Desk) section and set "archive" to "read"
Answered 02/01/2017 by: JasonEgg
Red Belt

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ