Systems Management Question
Allow Users To Access And Search Archived Tickets
12/05/2016 1451 views
Is there a way to allow users to access and search Archived Tickets. Essentially function like the Knowledge Base. We are running KACE 6.4
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To give this permission to a role, go to Settings > Roles > [role to edit]. Click on the Service Desk (or Help Desk) section and set "archive" to "read"
Answered 02/01/2017 by: JasonEgg