/build/static/layout/Breadcrumb_cap_w.png

Systems Management Question


Allow Users To Access And Search Archived Tickets

12/05/2016 1222 views
Is there a way to allow users to access and search Archived Tickets. Essentially function like the Knowledge Base. We are running KACE 6.4
Answer Summary:
0 Comments   [ + ] Show comments

Comments


Answer Chosen by the Author

1
To give this permission to a role, go to Settings > Roles > [role to edit]. Click on the Service Desk (or Help Desk) section and set "archive" to "read"
Answered 02/01/2017 by: JasonEgg
Red Belt