Allow entry of resolution text during ticket creation?
For one of the queues we are creating, 100% of the tickets will be generated by those of us managing the help desk, and 99.9% of them will be resolved by the time the ticket is created.
Is there any way to enable the entry of resolution text while initially creating the ticket? To have to save the ticket, and then reopen it and add resolution text, is a complete waste of time, so I hope we can enter resolution text right off the bat, so that we can submit the new ticket in a closed status with resolution without having to touch it again.
Please log in to answer
Posted by: Hobbsy 5 years ago