Agent uninstall/install failed
I have several machines with the same problem. I tried to uninstall the old Agent and install the new version but it didn't work! In this case - upgrade from version 5.3.53177 to version 5.5.30275. Has anyone else such issues?
Tia!
The KBSH service was successfully sent a stop control.
Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.
The KBSH service was successfully sent a start control.
Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.
STEP 1: CONNECT TCP/SSH - SUCCESSFUL
[02/14/14 09:19:11 AM] Executing remote communications:
Initializing RPC
Connecting to ADMIN$
Copying service file
Disconnecting ADMIN$
Connecting to IPC$
STEP 2: AUTHENTICATION - SUCCESSFUL
Opening pipe to service
Sending commands
Sending login credentials
Begin agent_msi_remove.bat processing.
K1000 Agent is detected.
Removing K1000 Agent.
Uninstall failed: K1000 Agent NOT removed.
End agent_msi_remove.bat processing.
Removing service (Exit code: 0)
Connecting to ADMIN$
Deleting service file
Disconnecting ADMIN$
STEP 3: PUSH SCRIPT\PROVISIONING - FAILED
[02/14/14 09:19:11 AM] End of remote communications.
[02/14/14 09:19:11 AM] End provisioning run.
Answers (1)
I get this too. I'm sure it's a bug. However if you look closer at the re-install, it probably succeeded. If not, then check the boxes for Bypass Port checks and maybe Enable Debug Info.
After pushing the re-install, I usually watch the PC's files or wait a bit and do a global search by IP for it to check in.
Both my uninstall and install will typically fail.
Manual uninstall completed normally. Trying to reinstall after gives:
I checked C:\Windows\TEMP\ampmsi.log on the target machine and I can write to it. Modified date is from months ago.
Sending login credentials
Login: domain name\admin account
[MSGCODE: 000] Begin agent_msi_provision.bat processing.
[MSGCODE: 064] Detected 64-bit platform.
[MSGCODE: 015] Executing MSI installer.
C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i \\helpdesk.mycompany.net\client\agent_provisioning\windows_platform\ampagent-5.5.30275-x86.msi HOST=helpdesk.mycompany.net
C:\Windows\TEMP>echo off
MSI Info: [ERROR_INSTALL_LOG_FAILURE] There was an error opening installation log file. Verify that the specified log file location exists and is writable.
Access is denied.
[MSGCODE: 002] K1000 Agent is not installed.
[MSGCODE: 092] AMP is not connected.
.ERROR: The system was unable to find the specified registry key or value.
[MSGCODE: 095] KUID value not written by MSI installer.
[MSGCODE: 100] End agent_msi_provision.bat processing. - vmann 9 years ago