I have several machines with the same problem. I tried to uninstall the old Agent and install the new version but it didn't work! In this case - upgrade from version 5.3.53177 to version 5.5.30275. Has anyone else such issues?



The KBSH service was successfully sent a stop control.

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The KBSH service was successfully sent a start control.

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.



  [02/14/14 09:19:11 AM] Executing remote communications:

      Initializing RPC
      Connecting to ADMIN$
      Copying service file
      Disconnecting ADMIN$
      Connecting to IPC$


      Opening pipe to service
      Sending commands
      Sending login credentials
      Begin agent_msi_remove.bat processing.
      K1000 Agent is detected.
      Removing K1000 Agent.
      Uninstall failed: K1000 Agent NOT removed.
      End agent_msi_remove.bat processing.
      Removing service (Exit code: 0)
      Connecting to ADMIN$
      Deleting service file
      Disconnecting ADMIN$


  [02/14/14 09:19:11 AM] End of remote communications.
  [02/14/14 09:19:11 AM] End provisioning run.

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  • what happens when you try to manually uninstall?
  • Having the same issue. Bumping instead of making new thread.

    Manual uninstall completed normally. Trying to reinstall after gives:

    I checked C:\Windows\TEMP\ampmsi.log on the target machine and I can write to it. Modified date is from months ago.

    Sending login credentials

    Login: domain name\admin account

    [MSGCODE: 000] Begin agent_msi_provision.bat processing.

    [MSGCODE: 064] Detected 64-bit platform.

    [MSGCODE: 015] Executing MSI installer.

    C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i \\helpdesk.mycompany.net\client\agent_provisioning\windows_platform\ampagent-5.5.30275-x86.msi HOST=helpdesk.mycompany.net

    C:\Windows\TEMP>echo off

    MSI Info: [ERROR_INSTALL_LOG_FAILURE] There was an error opening installation log file. Verify that the specified log file location exists and is writable.

    Access is denied.

    [MSGCODE: 002] K1000 Agent is not installed.

    [MSGCODE: 092] AMP is not connected.

    .ERROR: The system was unable to find the specified registry key or value.

    [MSGCODE: 095] KUID value not written by MSI installer.

    [MSGCODE: 100] End agent_msi_provision.bat processing.
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I get this too.  I'm sure it's a bug.  However if you look closer at the re-install, it probably succeeded.  If not, then check the boxes for Bypass Port checks and maybe Enable Debug Info.

After pushing the re-install, I usually watch the PC's files or wait a bit and do a global search by IP for it to check in.

Both my uninstall and install will typically fail.

Answered 02/14/2014 by: worzie
Third Degree Green Belt

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