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Systems Management Question


agent not updating the inventory

03/09/2017 2910 views
Hi 

agent not updating the inventory  and also incorrect conf file found for version 7.0.

anyone facing this issue?  

http://oi67.tinypic.com/xd8lj7.jpg  incorrect settings

http://oi63.tinypic.com/2n67khs.jpg

EtZcwr.jpeg

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This unfortunately happens sometimes in our environment although it has been better in recent versions. I just correct the amp.conf file and restart the service then move on with my life. 
Answered 03/09/2017 by: chucksteel
Red Belt

All Answers

1
The amp_auto.conf file is no longer used in 7.0. 
If you were to examine the contents of a 7.0 amp.conf file on device that it was just installed but has not made a successful connection to the K1000 over konea (port 443) . The 7.0 amp.conf file would contain just the entry host=<your k1>.
The additional information that appears in an amp.conf file is populated after it has successfully established a connection to the K1000.
Konea is what replaced AMP in previous versions of the Agent (< 7.0) and was the persistent connection back to the K1 over port 52230.

To really further investigate a 7.0 Agent issue, you may want to review the \programData\Dell\KACE\userKAgent.log and the \programData\Dell\KACE\konea.log for any errors reported or open a support ticket supplying this information.
Answered 03/09/2017 by: KevinG
4th Degree Black Belt

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