10/11/2018 448 views
I just installed the Agent on a new device and it was not connecting to KACE. When I go to ProgramData --> Quest --> KACE, I open the konea file to see what is going on and I get "Waiting for module.conf to be created" on multiple lines.
Also, the amp config file only has 1 line stating the host, while in another computer which has the agent working, it has lots of information in that file besides the host.

Any ideas?
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I would restart the Quest KACE One Agent service.  If that doesn't work, I'd stop the three Quest services, then delete all the directories and files in the Quest directory except the amp.conf.  As long as the host is correct.  Restart the three services.  The amp.conf should repopulate the rest of the content after it connects to the server including all the deleted files.

Answered 10/11/2018 by: worzie
Third Degree Brown Belt