Agent bundle 9.0.168

Good afternoon to all.

I'm trying to install the brand new 9.0.168 agent bundle without success. I've read the KB on Quest's support (https://support.quest.com/kace-systems-management-appliance/kb/264212/agent-bundle-update-available) and I can see in update log:

[Fri Dec 14 14:18:23 CET 2018] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Fri Dec 14 14:18:23 CET 2018] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Fri Dec 14 14:18:26 CET 2018] [notice] Agent upload complete.

but in the Update Agent Settings section I see the older version:

Am I doing something wrong?

Thanks in advance and have a nice day.


0 Comments   [ + ] Show comments

Answers (2)

Answer Summary:
Posted by: Nico_K 2 years ago
Red Belt

the new agent bundle still has the old build number, just a renewed certificate.
For agents which are already installed there is nothing to do.
If you need to install a new agent the certificate needs to be valid or the OS will notify the expired certificate or deny the installation depending on the settings.
To prevent to reinstall the agent the version number did not increment.

This unfortunately shows you the info that a newer one is avaiable.
Final solution would be the 9.1 as soon as it is released ;)

  • Thanks! :-) - GiSo 2 years ago
  • Is there an estimated date for 9.1? - JS_DC 2 years ago
Posted by: SMal.tmcc 2 years ago
Red Belt

Top Answer

same problem here is shows in the system root as 9.0.168 and the orgs show there is an update.  When I click on apply it goes thru the paces like it doing it but never gets applied.  I opened file explorer to the \\kbox\client_3\agent_provisioning\windows_platform directory deleted  the existing updates and cleared the old version out.  I then applied the new one and it created the file structure with the old client again.  have tested with both IE and FF and neither will apply the update.

  • "I opened file explorer to the \\kbox\client_3\agent_provisioning\windows_platform directory deleted the existing updates and cleared the old version out. I then applied the new one and it created the file structure with the old client again. have tested with both IE and FF and neither will apply the update."

    Same test here with the identically result. I have tried to open a ticket on Quest Support's Page but we have problem with license renewal (I've sent a mail to Renewal Support) ;-( - GiSo 2 years ago
    • got an answer on Kace:slack. see


      IMPORTANT NOTE: The agent version itself will not change and the Available Agent Bundle section will always show the newer version available, even after clicking apply. This is expected behavior. See below for instructions to ensure the changes applied properly.

      inspect your MSI and look at it's certificate
      if it expires in 2021, you're good - SMal.tmcc 2 years ago
      • Good, not very clear in the KB but now here we are. The certificate on the MSI I have downloaded expires on 2021, I have substituted it to my old one.

        Thanks Smal :-) - GiSo 2 years ago
      • I can't get the new bundle through Appliance Updates. I manually downloaded the bundle from Quest but can't get it to apply. Is anyone else having the same issues? - rockhead44 2 years ago
      • it will look like it never applied but it does. Look at the \\kbox\client\agent_provisioning\windows_platform directory date stamp. Is it the time when you applied the update? mine shows 12/14/18 7:39 so it recreated the structure. If the date is correct go look at msi file. right click and choose properties - digital signatures. highlight the name of signer and click on details, click on view certificates and see if it expires 10/30/2021 - SMal.tmcc 2 years ago
      • My date hasn't changed from when I did the 9.0 upgrade. I was able to extract the agent bundle I downloaded to get the new .msi. I will replace what my GPO uses with this one. Hopefully the K1000 will get the update also. The immediate issue is resolved with extracting the msi from the agent bundle. Thanks for the reply. - rockhead44 2 years ago
      • Dear Quest, this isn't how version numbers work. - billcurnow 2 years ago
      • Hello,
        my agent MSI shows an exp. date on 2019/10/30, so it seems that the agent bundle update process was successful, but is there a specific reason why my agent bundle version still is on 9.0.167, even after updating to the new version? And if I did everything right, is there a way to get rid of the "new agent version availabe"-message when logging in to k1000? My manager is curious too, as he gets presented the same message every day :)

        thanks in advance,
        Chris - ChristianMRZ 2 years ago
      • you can upgrade your server to 9.1.317 and agent 9.1.204 - SMal.tmcc 2 years ago
    • you have some other problem then. My update did show in the system settings also. note:(I have multi org)
      Agent Available Version: 9.0.168 [Release Notes] - SMal.tmcc 2 years ago
      • My K1000 acquired the agent bundle overnight and I applied it this morning. That's the first time I have had an issue where I could not manually upload and apply a kbin. Thanks for the time. - rockhead44 2 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ