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KACE Product Support Question


agent 9.1.204 not syncing.

08/29/2019 467 views

Hi All

i have a computer that the agnet will not show on my console.

I tried re-installing the agent, delete the amp.conf file. Still not connecting.

ran a amptools reset with the host. Says that its connected but doesn't sync... ports are open. ran the agent tool also.

ran the runkbot 4 0

not sure what else to try

thanks

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The 2 main logs to review for troubleshooting are KAgent.log and konea.log.

Any errors reported?

Answered 08/29/2019 by: KevinG
4th Degree Black Belt

  • hi. I checked both files. seems ok . on the kagent.log it says "we are completely uploaded and fine". the host as the proper setting info. the only weird message i have its BAD_MAC_IP= ip of the client.
  • its a Hotfix with windows 10 1903 and certain hardware vendors
    https://support.quest.com/kb/292130/potential-inventory-failure-on-windows-10-1903-systems-running-on-late-models-of-certain-hardware-vendors

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