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Systems Management Question


After upgrading kace agent version to 7.1 facing issues with Inventory

07/12/2017 1103 views
Hi Team,
I have upgraded the Dell kace agent version to 7.1 (Quest) and now started facing below errors, can anyone help me please :
1. Force inventory option is taking upto 24 hrs for assets inventory updates
2. When we deploy the software from kace admin console it start taking more than 8 hrs
3. I cannot see any services are running likewise before in the services.msc

Please help me to get this issue shorted out ASAP.
5 Comments   [ + ] Show comments

Comments

  • There have been several issues with upgrading agents to version 7 recently.
    Mine was from 6.xxx to 7.xxx. Had to get in touch with support. In my case, after enabling the upgrade of the agent from the appliance, suddenly all the machines in the inventory went offline.
    That would be your best option. Get in touch with support.
    But try a reboot of the k1000 first.
  • Thank you for the response. I will log a request with the team then. You have any idea what they have did so, i can try those a glance.
  • Some people have had to use the Amptools retrust command to get the agents back online.

    If you reinstall the new 7.1 agent on a machine manually... does the performance improve?
    • In the new version it seems it's non visible. I can't see the agent in any system, not even the services are running. By the way what is amptools and how it can be use ?
      • https://support.quest.com/kace-systems-management-appliance/kb/139455
  • I have been on with a customer today where the issue lay with the K1000 not the agent, in other words the resources on the K1000 were used and so it had no processing power to process inventory, so it may be worth looking at your server logs
    • I have looked into it and it seems there is no issue on the processing. I regularly clear it too
  • Here is a link that kace support gave to me for
    amptools retrust , which was what solved my problem.
    You need to sign in.... or create an account.
    https://support.quest.com/kb/127898
    • It's really helpful and i could able to do a inventory for many of the sites but it's too manual process does we have anything to do with automated in it on my absence or very similar to the same.

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