KACE Product Support Question

After upgrading K1000 to version 7, email notifications sent out from K1000 stopped

02/22/2018 1810 views
For some reasons all email notifications from K1000 stopped since upgrading yesterday to version 7.1.149.
I checked the email notification settings in K1000 and they seem to be set as they were before the upgrade.
I appreciate your help with this.
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  • I upgraded through to 8.0.318 and the email has been messed up since I got off 6.4. Not sure what changed, but Quest has not been able to help. Any ideas?
    • Only to push it with support, ask to get escalated to a third line tech and insist
  • Thank you guys for your suggestions. Here’s the outcome: Quest support were unable to resolve the issue, I finally by trial and error I found that after the upgrade the snmp had authentication (login name and password) removing both and leaving them blank fixed the problem
    • I'm getting nowhere with Quest either.
      Did you mean snmp, or smtp? If I leave the smtp entries in Network Settings as well as the Service Desk Queue config settings then run the SMTP Connection Test it throws an "invalid email address format for the username". Changing ticket info (which previously generated notifications by email) doesn't work either.
      • Sorry, I meant SMTP in the Network Settings under "Email Configuration". clear the ligin and password.
  • I am getting the same error after latest appliance update, and clearing login and password under SMTP did not resolve the issues. Has anyone been able to resolve this?
  • Has anyone been able to figure this out? Since upgraded all new tickets created do not create emails like they did before. Any help would be appreciated.

All Answers

Try upgrading to 7.2, I vaguely remember one of the 7.x releases messed up the email functionality
Answered 02/23/2018 by: Hobbsy
Red Belt

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