Software Deployment

On a clean machine:
1) Run a snapshot
2) Install your MSI
3) Uninstall your MSI
4) Run a snapshot

This will identify what's being left behind. Once you have that info you can take a closer look as to why it's happening.

If it's garbage created by the application, then you may have to create a custom action VBS that runs on uninstall only.

What's being left over is the main application folder. The name of the application is Avaya.

When i uninstall the Avaya application, Avaya folder in program files is still there. The same apply to registry. After uninstall, HKLM\Software\Avaya would never get uninstalled.

Knowing those two issues File Folder and Registry Folder how can i remove it on uninstall. I packaged lots of similar software before and never had those problems.

Thanks,

Check the Attributes column of the Component table for msidbComponentAttributesPermanent (value 16 or higher).
This attributes makes the component to not remove during uninstallation. If you're sure that it's save to remove those components, reduce its value (subtract 16).

To uninstall it after you've installed such a package, use the RemoveFile or RemoveRegistry tables...

Hope this helps...

Cheers

Thanks, i'll work with RemoveFile and RemoveResistry table to solve my issue with files and registry entries that are not being removed during the uninstall process. I've written the VBscript which removed those, but my company does not want to use VBscript but Wise Package Studio to solve it.

Thanks,

The RemoveRegistry table will only remove registry during install and not during removal. You should use the Registry table for such thing, just verify that the component isn't permanent as rpfenninger introduced you to.

Good point. RemoveRegistry really only lets you remove keys during installation.
However you can use the RemoveFile table to remove Files during uninstallation by setting the InstallMode to 2.

Xaviorpl, are there any files left behind in your InstallDir that are not being installed through your .msi package (i.e. .log files)?
MSI by default only removes stuff that it's installed before.
In this case set your InstallDir to remove completely at uninstall by using the RemoveFile table.