Has anyone ever created a Sharepoint page for the queue status? 

With KACE the users can only see their account info and not the huge backlog we have from everyone else in the company.  I want to eliminate the walkups and people continously asking where they are in the queue.

I know Sharepoint can draw from a database and I have the ODBC setup instructions that I use for connecting with Access and dbForge.  I was wondering if this would work or if anyone has tried this.

One thing that I did run into with dbForge is I notice that even though I am connecting Read-Only, it can lock the tables and I don't wanto to persue this if that is going to happen.


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One of the contributors here has set up something similar using twitter: http://www.itninja.com/blog/view/twitter-bootstrap-for-kace-service-desk

Video: http://www.itninja.com/blog/view/twitter-bootstrap-for-kace-service-desk-the-video

Answered 01/31/2014 by: jknox
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