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Adobe Reader X Error 1334.The file 'adobearmhelper.exe' cannot be installed

I am trying to create an AIP to roll out adobe rdr X via GP.

I have downloaded via AdbeRdr1010_en_US.msi and AdbeRdrUpd1012.msp, and then used the command:
msiexec /p AdbeRdrUpd1012.msp /a AdbeRdr1010_en_US.msi
to create an AIP.

I also used the Adobe Customisation tool to create an mst for EULA, silent install etc. (I copied a setup.ini from an expanded exe version)

On attempting to deploy on windows 7 I'm getting:
Product: Adobe Reader X (10.1.2) -- Error 1334.The file 'adobearmhelper.exe' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

I have tried an number of things, e.g. right clicking the msi to install and still get the same result.

Any ideas?

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Answers (6)

Posted by: spaterso 12 years ago
Yellow Belt
1
I found the response from this Adobe Forum thread worked

3. Jan 11, 2012 9:17 AM (in response to n0ID3a)
Re: Installation fails when slipstream update 10.1.2 into 10.1.0 MSI-Package
Please use the correct way to create the AIP as detailed below. The AIP for the full Reader (i.e. AdbeRdr1010_en_US.msi) must be created as a separate transaction followed by updating the AIP created with the latest patch update (i.e. AdbeRdrUpd1012.msp).
Please see kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Admi nistration.pdf for more information on the same.

1. msiexec /a AdbeRdr1010_en_US.msi
(When prompted for an install location enter an appropriate location on your local disk. say C:\AIP)
2. msiexec /a C:\AIP\AdbeRdr1010_en_US.msi /p AdbeRdrUpd1012.msp

This will ensure any and all new files being added as part of a new update will be automatically incorporated in the AIP created.

Hope this will solve your problem and save you the trouble of having to remove the entry from Orca explicitly.
Ankit
Posted by: Andrewpaul 12 years ago
Yellow Belt
1
Hi,
Can you please try a couple of things and post your findings back here?1.Right click (Crtl+Click) on a pdf and go to Open with. Then click on "Other..." and navigate to the Reader installation location. Check "Always open with" and click open. Does the pdf open in Reader?2. Make sure the following files are present: Open \Library\Internet Plug-Ins\ and make sure AdoebPDFViewer.plugin is present there. Open \Library\Preferences\ and check "com.adobe.acrobat.pdfviewer.plist" is present there.If you dont find the above two files mentioned in point 2 then please move the current copy of Reader to trash and reinstall Reader 10.1.2 from Adobe website.
http://www.techyv.com/questions/adobe-reader-x-error-messages
Posted by: pjgeutjens 12 years ago
Red Belt
0
The strange thing here is that, since you made an AIP for your installation, this would mean all files would be external to the MSI
Have you taken the 2 step approach like this:

1) create an AIP of the base MSI using MSIEXEC.EXE /a <path to base MSI>
2) now patch the MSI in the AIP using MSIEXEC.EXE /p <path to msp> /a <path to msi in AIP>

This should do the trick.

PJ
Posted by: spaterso 12 years ago
Yellow Belt
0
@pjeutjens I have done exactly what you have above with the same result as roga. Opening up the data1.cab file I do not see that file, indeed it isn't in the previous versions (10.1.1) data1.cab either but the above method did work ... Looks like I'm breaking ORCA out. :{
Posted by: roga 12 years ago
Yellow Belt
0
pjgeutjens
Thanks very much pjgeutjens, adding the extra step did make it work.

And yes I do have enough time to read upside down writing.
Posted by: pjgeutjens 12 years ago
Red Belt
0
And yes I do have enough time to read upside down writing.

I'm thinking of changing it to 'I work for points and money' [;)]
Glad I could help

PJ
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