Adobe Reader 9 install issue

Question

Hi all
 
 We're trying to create a custom installation of Adobe Reader 9 to deploy to 1800+ users.  We have extracted the MSI and used the Adobe Customisation Wizard to generate a TRANSFORMS (MST) file.  Our Document Management System (Interwoven) is hard-coded to look for AcroRD32.exe in "C:\Program Files\Adobe\Reader" so we configured the MST to install Adobe Reader 9 to "C:\Program Files\Adobe", instead of the default installation path "C:\Program Files\Adobe\Reader 9.0\Reader".  We're just deploying the following command in a batch file for now:-
 
 msiexec /i \server\share\AdobeReader9\AcroRead.msi TRANSFORMS="\server\share\AdobeReader9\AcroRead.mst" /qb! /norestart ALLUSERS=1 /l*vx C:\AdobeReader9.log
 
 It appears to install to "C:\Program Files\Adobe\Reader" as desired fine, we see many files/folders (56 items in total) but just as the MSI Installer finishes, it removes all files and leaves the 11 folders empty (we monitored this throughout the install by pressing F5 to refresh the screen).  When we launch Adobe Reader for the 1st time only the MSI Installer starts up again and reinstates all files into "C:\Program Files\Adobe\Reader" and the 11 sub-folders, before it opens Adobe Reader.  How odd!  We have re-created the MST from scratch but no joy.  We did noticed that when we create another MST with the default installation path it works fine, in that it copies all files and folders during the installation to "C:\Program Files\Adobe\Reader 9.0\Reader" and does not remove them at the end of the installation.  So perhaps it does not like the install path change for some reason??
 
 Does anyone know why this is happening and what we can do to fix it please? 
 
 Thanks
 Scott

Answer

check your log... what is causing the "rollback"... there has to be something kicking it off...

Answer

Thanks for the tip, kiptek.  I have checked the verbose logfile and although I do see references to "rollback" and have looked a few lines before and after each "rollback" entry but I am still not sure why it is happening, if it is at all. I analysed the logfile using WiLogUtl.exe but no errors founds or clues as to why the install appears to "rollback". 
 
 I see no facility to attach the logfile, so could someone point me in the right direction please? 
 
 Thanks 
  Scott

Answer

Paste it in between 'code' tags, which you can either manually add in square brackets or by using the button marked '<%'

Answer

When trying to post the logfile I get the following error:-
 
 error '80020009'  /messageboards/preview.asp, line 9
 It may have something to do with the fact that the logfile is 24243 lines (nearly 5MB)!   Is there another way I can upload the whole logfile please?
 In the meantime, I have pasted the last few lines of the logfile in case there are any clues in there...
 
 MSI (s) (14:B8) [23:21:02:519]: Note: 1: 1707 
 MSI (s) (14:B8) [23:21:02:519]: Product: Adobe Reader 9 -- Installation operation completed successfully.
 
 MSI (s) (14:B8) [23:21:02:535]: The Windows Installer initiated a system restart to complete or continue the configuration of 'Adobe Reader 9'.
 
 MSI (s) (14:B8) [23:21:02:535]: Attempting to delete file C:\WINDOWS\Installer\1448371.mst
 MSI (s) (14:B8) [23:21:02:535]: Unable to delete the file. LastError = 32
 MSI (s) (14:B8) [23:21:02:550]: Cleaning up uninstalled install packages, if any exist
 MSI (s) (14:B8) [23:21:02:550]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\c8312.msi'
 MSI (s) (14:B8) [23:21:02:582]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\Adobe Reader 7.0.7.mst'
 MSI (s) (14:B8) [23:21:02:613]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\' (if empty)
 MSI (s) (14:B8) [23:21:02:613]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\SC_Reader.exe'
 MSI (s) (14:B8) [23:21:02:613]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\' (if empty)
 MSI (s) (14:B8) [23:21:02:613]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\RMFFile.ico'
 MSI (s) (14:B8) [23:21:02:613]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\' (if empty)
 MSI (s) (14:B8) [23:21:02:613]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\FDFFile.ico'
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\' (if empty)
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\XFDFile.ico'
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\' (if empty)
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\XDPFile.ico'
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\' (if empty)
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\PDXFile.ico'
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\' (if empty)
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\PDFFile.ico'
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\' (if empty)
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\SC_Reader_PM.ico'
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A70700000002}\' (if empty)
 MSI (s) (14:B8) [23:21:02:644]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\1448373.mst'
 MSI (s) (14:B8) [23:21:02:660]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\1448371.mst'
 MSI (s) (14:B8) [23:21:02:660]: MainEngineThread is returning 3010
 MSI (s) (14:98) [23:21:02:800]: Destroying RemoteAPI object.
 MSI (s) (14:50) [23:21:02:800]: Custom Action Manager thread ending.
 === Logging stopped: 30/09/2008  23:21:02 ===
 MSI (c) (84:88) [23:21:02:847]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
 MSI (c) (84:88) [23:21:02:847]: MainEngineThread is returning 3010
 === Verbose logging stopped: 30/09/2008  23:21:02 ===

Answer

Probably too big, yes. Upload it to senduit.com, then post the link you get here.

Answer

Thanks for the upload tip.  Here's the link to the MSI verbose logfile:-
 
 http://senduit.com/f1e068

Answer

Try changing 'READER_9.0' property to 'C:\Program Files\Adobe\Reader'
 
 Oh, and check this line from your log:
 Info 1903.Scheduling reboot operation: Deleting file C:\Program Files\Adobe\ActiveX\AcroIEHelper.dll. Must reboot to complete operation.
 
 I think most people turn off the wretched browser integration, don't they?

Answer

1) C:\Program Files\Adobe\ActiveX\AcroIEHelper.dll remains on the machine after the installation but it is deleted after a reboot.  I am not sure how this affects the installation/rollback.  Where do I go from here please?
 
 Info 1903.Scheduling reboot operation: Deleting file C:\Program Files\Adobe\ActiveX\AcroIEHelper.dll. Must reboot to complete operation.

2) I can see from the logfile that the following exists:-
 
 Property(S): READER_9.0 = C:\Program Files\Adobe\Reader 9.0\
 
 However, I have looked at every option in the Adobe Customisation Wizard when creating the TRANSFORMS (MST) file and I do not see an option to change this property to C:\Program Files\Adobe\Reader.
 
 Am I looking in the wrong place?
 
 Thanks
 Scott

Answer

Property(S): READER_9.0 = C:\Program Files\Adobe\Reader 9.0\ 
 
 However, I have looked at every option in the Adobe Customisation Wizard when creating the TRANSFORMS (MST) file and I do not see an option to change this property to C:\Program Files\Adobe\Reader. 
 
 Am I looking in the wrong place? 
  
 I have worked upon Adobe Reader 9 package but we need not change the installation folder.
 However i checked for the issue you are facing. 
 i am not sure about customization wizard options but if you edit the MST using any Installer editor (WPS or Installshield); you can easily modify the package as per your requirement.
 Go to SetupEditor->Tables->Directory
 there you can find READER-9.0; just change the DefaultDir name to Reader instead of reader 9.0.
 the result is package works fine with the reqd customization.
  
 Hope this helps??

Answer

Adobe Customisation Wizard 9 does have a "Direct Editor" which allows me to change Tables|Directory|INSTALLDIR from Reader_9.0 to Reader (there is no DEFAULTDIR).  However, when I install the MSI with the updated MST I get the following error:-
 
 Error 2705.Invalid table: Directory; Could not be linked as tree
 
 When I change INSTALLDIR back to Reader_9.0 is installs without this error, so it didn't like this changed for some reason.  Do I need to change it somewhere else too?

Answer

Error 2705.Invalid table: Directory; Could not be linked as tree 
 this error pops up when directory table branches are broken. 
 I checked the customization wizard also, it is having the same structure as any other editor.
 Perform the same steps.. go to DirectEditor-tables-directory-here you can find 3 columns (Dir, dir parent,DefaultDir).
 Find Reader_9.0 in 1st column and then corresponding to that particular row make the changes in 3 rd column. it must be having something like this :READER~1|Reader9 just change it to reader9.
  
 it will work.. all the best

Answer

hi 
 i have been able to create the msi from the exe and when i run it on my test pc i get an error on certain reg key any idea ?

Answer

of after extracting the msi from the exe i have been able to install it on my test pc but when i try to run it i get configuration error reinstall application any idea ?
 
 Thanks

Answer

Hi UnifyScott,
 We can also change installation directory path, using adobe customization tool.
 adobe customization wizard9->Personalized options->Installation path
  
 It may help you ......

Happy......

Answer

when i try to run it i get configuration error reinstall application ProcMon, ProcMon, ProcMon....
 
 How would anybody know which part of the configuration is in error? Use ProcMon (or your preferred process/file/registry monitor) and it will tell you EXACTLY what's missing or inaccessible.

Answer

ok i'll give a try cause my msi seems to install no problem but when i start it it doesn't work
 
 Thanks

Answer

anybody as been able to repacke the adobe acrobat reader 9 to deploy over a GPO ?
 
 thanks

Answer

hi i have downloaded the msi direclly from adobe 
 
 i download the version 9.3 
 
 i would like 2 thing not to be add in my msi don't want any check for updates and also i don't want to have the eula at the first startup is it feasable ?
 
 Thansk

Answer

anybody as been able to repacke the adobe acrobat reader 9 to deploy over a GPO ? Yes. Why? What problem are you having? If it's still the configuration thing, have you used ProcMon to find out what's going on? I think possibly you haven't but, since you don't tell us what the issue is with your GPO deployment, it's impossible to tell. We're good here, but fall short on psychic ability.
 is it feasable ?Yes
 
 Have I bothered to read a) the extensive documentation in 'Package KB' about Acrobat Reader or b) the many, many posts on the subject of disabling the presentation of the EULA and automatic updates in AR?Clearly not.

Answer

ok i try to create a new packge with the msi from adobe and or the one from the extract and none of them are showed in the add software...
 
 and the msi from the extract doesn't want me to add a mst file 
 
 is there anything in the msi that block it to see in the addd program option 
 i can see other software that i have create 
 
 Thanks

Answer

i try to create a new packge with the msi from adobe...aaaaaaaaaaaaaand why did you do that, when you must surely have read that One Does Not Re-package MSIs?msi from the extract doesn't want me to add a mst fileWhat? Are you using the Adobe Customisation Wizard to create the MST, like the Package KB and endless posts about Acrobat Reader tell you to?

Answer

yes i download the msi from adobe and i use the mst created from the adobe customisation wizard 
 
 the thing is when i use thoes file i cannot see it in the add program option 
 
 i can create other package like 7zip etc.. and they are showed in the add program but not adobe acrobat 
 
 Thanks

Answer

There are really only two reasons why an application doesn't appear in ARP. Either the PublishProduct Custom Action is missing (or wasn't executed for some reason) or the ARPSYSTEMCOMPONENT property is present in the MSI/MST.

Answer

is it in the msi that i will see this ?
 
 Thanks

Answer

well i think we are confused i didnt talk about add remove program but in add new program .... i see the list of all software available to install but not acrobat reader 9 i did the same thing for all software but acrobat refuse to show up in the list

thanks

thanks

Answer

AFAIK, that list is controlled by Group Policy.

Answer

AFAIK,  what do you mean by that ?
 
 is it possible that the software does not list in the available program because something in the msi ?
 
 wondering why if i did the same step for notepad++ and it show up in the list 
 
 Thanks

Answer

AFAIK - http://www.lmgtfy.com/?q=AFAIK
 
 i did the same step for notepad++ and it show up in the list  What step was that? You haven't told us!

Answer

well i go to group policy editor , in user configuration, software installation , new package ,i choose the msi i want to install, set my preference of the way it should be deploy etc...
 
 when i choose the msi of adobe it didn't show up but if i do the same with notpad++ for exemple it work 
 
 any idea why it's not showed up ?
 
 Thanks

Answer

hi again 
 
 i just do a test with acrobat reader 8 and msi from adone and the issue is there also the product don't show up wondering if there anything in the msi that prevent the product to be listed 
 
 Thanks

Answer

Why would you choose 'User configuration' for Acrobat Reader? Or any package, come to that? Unless you were working for my last client, of course! Most software is licensed per-machine, not per-user.
 
 And what does "it doesn't show up" mean?

Answer

because we want to control who got what and because all othere softwares have been deploy like that 
 
 and i mean when i go to control panel \ add remove program\ add new programme\ the list of all softwares available is there and all soft are listed there except adobe acrobat reader 
 
 Thanks

Answer

Right...so your client is happy to violate probably every single license agreement they have? I don't expect the vendors would be, nor FAST. Still, management knows best, eh?
 
 As Mr Bannatyne says, "Ahm oot."

Answer

what do you mean by that:
 violate probably every single license agreement they have?

i can't deploy reader 9 ?
 
 thanks

Answer

no help anymore ?
 
 why i can't see the program in the list but other are visible

Answer

Ian, you have the patience of a saint. 
 
 Kerm, I'm not sure what the problem is. If you're having a tough time deploying (debatably) one of the easiest and most documented products to deploy, which has many many pre-written scripts and batch files floating around out there, you might want to reconsider your role within your IT department. At some point, either you can do it and find out information for yourself, or you can't. 
 
 http://itninja.com/link/adobe-reader-9.x
 http://www.404techsupport.com/2010/02/17/gpo-deploying-adobe-reader-9-3-1/

Answer

elgwhoppo
 
 just one thing why all exemple show the deploy as computer per user ?
 
 i want to deploy the app per user 
 
 Thanks

Answer

and by the way the only issue i have is with adobe acrobat reader ... all other i made was working
 
 the thing is it does listed in the available software .....

Answer

elgwhoppo
 
 to let you know i found the solution. Because my package (MSI) was set to francais-france and my computer is french - canada 
 and i have the option ignore language untick in the software i cannot see the package this is why i haven't been able to install it

Thanks

Adobe Reader 9 install issue

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Adobe Reader 9 install issue

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