KACE Product Support Question
Adobe Reader 10 Patches Not Updating via KACE
02/12/2015 2308 views
I have been dealing with Adobe Reader patching issues with KACE for a few months now with no resolve. The last webex session I had with Dell, we determined that the signatures are in fact downloading into the patches folder on the system. For some reason, they are not updating. I have tried looking at our Group Policy settings, tried updating on a lab box in various ways including, moving the PC in and out of OU's, manually updating (which doesn't work), creating an isolated Adobe patch schedule, etc. Nothing has changed with our security settings and this is not happening on all machines.
I have very frustrated users who are getting prompted by Adobe to update Reader.
Has anyone had a similar issue? Any resolutions? At this point, we are having issues (and have been since November) with Adobe Reader, iTunes, and Java. For this thread, I am just trying to get from Adobe Reader X 10.1.9 to 10.1.13.