I am having trouble installing Adobe Acrobat Professional 6. The
installation starts but never finishes, it just sits there doing nothing. It
installs fine if I log into the workstation with a local administrator
account, but always hangs if I attempt to run the installation using a
limited user account. I am unsure how to solve this problem. It may be
related to a custom action, but I am unsure how to get around the problem. I
reluctant to assign it to workstation as not all users are getting the
application and it is much easier to administrate using user groups.

I did look at the Adobe Acrobat 6 section under packages and looked through the tips for Acrobat Pro. 6. They didn't help, maybe I'm doing something wrong. There were a
couple of recommendations for allowing registry settings to be accessed, but
they didn't exist on our system to allow access. I was wondering if anyone
had any specific directions that could help me.

All the Workstations are Xp Sp1, and we are using Zenworks 6.5 to do the deployment, using an MSI application.

Thanks for your help

Brian W.
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We had exactly the same effect with ZEN 4.01 when distributing the application to power users (instead of administrators).
One way I've discovered to go was, to copy the msi to a temp directory on the local machine (within a zen script) and then start the msi installation with msiexec /i.... and after the installation deleting the local msi file.
Now the most important function: Change installation mode from normal to unsecure system user. Then you have the local administrator rights needed.

If someone has a better solution, I'm glad to hear... [:)]

Answered 08/26/2005 by: rpfenninger
Second Degree Green Belt

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So really you didn't have Zen do much other than copy the msi over and run msiexec?

How do you change the installation mode from normal to unsecure system user?


Brian W.
Answered 08/30/2005 by: yougotiger
Senior Yellow Belt

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Yes, that's right.
Ehm, since we have zen in German, I don't know exactly how it's called in English. However I just try to translate.
In the zen app object there is one menu called Environment. And in there you have three options like 'normal execution', 'run as secure system user' and 'run as unsecure system user'. Choose the last option.
(hope you find it ;-)
Answered 08/30/2005 by: rpfenninger
Second Degree Green Belt

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Didn't work. I found the problem comes when it goes to install the printer. If I look in the task monitor, it shows that it launches another msiexec instance and it doesn't have the appropriate user rights to install the printer. I'm looking for a way to either give limited users rights to install printers or a way to get the 2nd instance to run under a system user context. Haven't found it yet...

Thanks for the suggestion.
Answered 09/20/2005 by: yougotiger
Senior Yellow Belt

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You can give rights to the Zen object in the registry as well as running as an Unsecure user. Under HKEY_Current_User add the following keys.

Under installer ad a DWORD, give it a Value Name: AlwaysInstallElevated
Give is a Value Data: 00000001 (Base leave at Hexadecimal)

Repeat for the HKEY_Local_Machine.

This should work for most ZEN objects.
Answered 03/09/2006 by: olaybolx
Yellow Belt

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