KACE Product Support Question
Admin is unable to edit K1000 Knowledge Base articles
03/25/2015 911 views
I'm setting up the Service Desk on K1000 and have run into a problem with Knowledge Base articles.
Admin rights to Service Desk are set to "All Write".
I would like to edit an existing article but the action options are limited to "New" and "Delete" - no "Edit" option.
The v 6.0 Service Desk Admin Guide implies that editing is possible (p.85: "Managing Knowledge Base articles - Add, Edit, or duplicate Knowledge Base articles").
Subsequent pages tell how to add and delete - but there is nothing about editing.
What am I missing?
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