05/06/2013 7707 views

Is there a way to add additional sortable columns to the list view in the KACE Service Desk?

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Service Desk>Configuration>Queues>your queue>Customize Fields and Layout>Ticket List Layout

Click the green plus mark symbol to add new columns.


Answered 05/06/2013 by: jknox
Red Belt

  • Jnox - thanks a lot for your help. So I guess this is global and there is not a personal view preferences for this feature.

You also might want to check out the kace uservoice forums to see what they are planning to do and submit your own request. I think the link below is what you are looking for. 



Answered 05/06/2013 by: nshah
Red Belt

  • Thanks very much for the user voice link - this is just what I was looking for!