Adding additional Columns to list view in service desk

Is there a way to add additional sortable columns to the list view in the KACE Service Desk?

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Answers (2)

Answer Summary:
Posted by: jknox 9 years ago
Red Belt

Service Desk>Configuration>Queues>your queue>Customize Fields and Layout>Ticket List Layout

Click the green plus mark symbol to add new columns.


  • Jnox - thanks a lot for your help. So I guess this is global and there is not a personal view preferences for this feature. - jschu67 9 years ago
Posted by: nshah 9 years ago
Red Belt

You also might want to check out the kace uservoice forums to see what they are planning to do and submit your own request. I think the link below is what you are looking for. 



  • Thanks very much for the user voice link - this is just what I was looking for! - jschu67 9 years ago
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