Adding a Watcher(s) to a ticket

Multiple ticking systems out in the wild (Jira, Service Now, Fresh Service and more) are able to add one or multiple people on a ticket as a watcher.  I am wondering if this is currently a feature that I am missing or something that is close to this functionality we could use?

0 Comments   [ + ] Show comments

Answers (1)

Posted by: KevinG 1 year ago
10th Degree Black Belt

You can add other users to the ticket CC List, so they get a ticket update notification email.

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ