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Best Practices Question


Adding a Watcher(s) to a ticket

12/03/2019 129 views

Multiple ticking systems out in the wild (Jira, Service Now, Fresh Service and more) are able to add one or multiple people on a ticket as a watcher.  I am wondering if this is currently a feature that I am missing or something that is close to this functionality we could use?

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You can add other users to the ticket CC List, so they get a ticket update notification email.

Answered 12/03/2019 by: KevinG
Fourth Degree Brown Belt

 
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