KACE Product Support Question

Adding a user to a label results is limiting "View By" options?

01/18/2017 854 views
Hello! I noticed recently that when I added some users to a manual label, that those users suddenly have their "View By" drop down on the Service Desk tickets screen limited to only "My Tickets" and "My Tickets by State". The other normal options of "All Tickets", "All Tickets by State" and "Custom View" are missing from the choices available. Removing the users from that manual label automatically restores the missing options back to the "View By" drop down list. Any idea what is causing this? This happens even to myself who has the Administrator role. The users in question are members of other labels without having this issue. Is there a setting that I am missing? Below are some screenshots to show the difference from a user being in or out of the label. Thanks for any help you can give.
NUpIUQ.png 1UzkKk.png
0 Comments   [ + ] Show comments


Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ