How add ship date (dell field in computer inventory) to computer asset or map this field ?

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I don't think there is a method to do this in the KBOX itself. You could add a ship date field to the Computer asset type and then conceivably create a rule in the service desk that would populate the field for you, however. Do you have MySQL experience or someone on your team that does?

Answered 11/21/2013 by: chucksteel
Red Belt

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yes i have mysql experience. i'll try with ticket rules.


Answered 11/21/2013 by: heltel
Senior Yellow Belt

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