I'm getting an error in my MSI logs when trying to install Adobe Acrobat Professional 8. The error in the log is this:

Property(S): STORE_URL = http://www.adobe.com/go/Acrobat8_Standard_try_deny
Property(S): ERROR_READER_NOTINSTALLED = This product requires that Adobe Reader must be installed. Setup will now terminate.

To me I would take it that it means that Professional needs Reader to be installed. But in fact, Reader 8.1 is installed on the pc's that I have been deploying this to. So I'm not sure why I am getting this error, or how to get around it? The call to www.adobe.com right before the error concerns me. Is there a way to suppress that call to the STORE_URL? Is Acrobat Pro trying to verify something about Reader that it really doesn't need? I wasn't even aware that Reader had to be installed as a prerequisite anyway???

Any help or advice would be appreciated. I have been able to manually install Acrobat Pro 8 on machines using the MSIEXEC call on machines that have Reader 8 installed. My real/actual problem comes when trying to deploy Pro 8 to machines using the same MSIEXEC call through SMS. For whatever reason, the pushes through SMS are generating this READER_NOTINSTALLED messaged. I can't for the life of me figure out why? I am installing Pro through SMS as an administrator, not per user if that makes a difference.


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What you're showing there isn't an error, nor a 'call' to a URL. They're just properties being set. That's what the fuirst word 'PROPERTY' is telling you. Look for lines whose first English word is 'ERROR'. You may wish to download the log file analyzer WiLogUtl.EXE which is a free download from MS. Better still, d/l the entire SDK which contains it. You'll find useful stuff in there. Once you have it, you can open the log file in the tool and filter its display to show just the errors.
Answered 10/27/2008 by: VBScab
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