Acrobat 8 Professional user rights

My issue sounds similar to the one posted in this thread: http://itninja.com/question/tivoli-and-ms-mdac-2.8759

All I have is the installation CD and the license key.
I followed the Adobe.com guide to deploy via group policy.
I did the following steps to prepare the MSI for deployment:

1) Copied CD to local disk, D:
2) Opened command prompt to the Acrobat folder containing the MSI
3) msiexec /a AcroPro.msi
4) Told it to install files to C:\A8
5) Downloaded patches to 8.1.2
6) msiexec /a C:\A8\AcroPro.msi /p <first patch file 810>
7) msiexec /a C:\A8\AcroPro.msi /p <first patch file 811>
8) msiexec /a C:\A8\AcroPro.msi /p <first patch file 812>
9) Opened the MSI with Adobe Customization Wizard
a)Filled in username, company and serial number
b) Run Installation Silently and Supress reboot
c) Removed all shortcuts except for the programs folder
d) Suppress diaplay of EULA is checked, Add License Mamangement File is checked and selected AdobeConfig.xml that came with the CD. Disable all updates, disable registration checked.

Then I copied the folder C:\A8 to a DFS share on our network and made the GPO with the transform file according to the Adobe guide.

Installation went smoothly and it removed 7.0.9 without errors.

My problem is that end users can not print to PDF, only admins can do this and I do not know why. The Adobe PDF printer is there.

When users try to convert a document (.doc, .xls) an error is displayed with title "Adobe PDF" and access denied.

Does anybody know what might be causing this? I've run into a dead end trying to figure this out and we did not buy support from Adobe so I can't call them about it.


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Answers (1)

Posted by: melrayus 12 years ago
Yellow Belt

It looks like they changed the registry location for the "Adobe\Acrobat Distiller\8.0\PrinterJobControl" key from the User to the Local Machine. But, the installer doesn't create the key under HKLM, so the "Adobe PDF" printer doesn't work at all for a normal user. Once an Administrator uses the printer, the key is created, and then the user gets the "Access Denied" error, because they don't have permission to make changes in that key. If you grant users "Full Access" to that key in HKLM, it starts working for normal users.

In previous version of Acrobat (version 7) this key was located in HKCU, and there were no problems.

Seems I was not searching smart enough, although I did do a search on adobe forums a few days ago.

I created a new GPO to modify the specified registry key to allow full control to our non admin users and tested it to make sure it works, and it does.
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