KACE Product Support Question

Access denied error for user trying to log in

02/13/2017 819 views
I have a ticket admin that tries to log in, but receives and Access Denied error every once in a while.  All of his permissions are set correctly, but it still doesn't let him in.  I have also tried to type in the wrong password.  For this, it gives the error for incorrect password. 

Has anyone seen this, and if so, have you done anything for it?

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  • does it matter whether it's the user portal or the admin portal?

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