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KACE Product Support Question


Accepting HTML in ticketing system

08/08/2017 402 views
Does anyone know if you are able to accept HTML emails into the ticket system.  I know that in the past it has not accepted this but was wondering if there has been any changes in this.  Just to be clear I am looking for when an email is sent to our KBOX appliance to create a ticket in the the ticketing system, currently it strips off the HTML formatting.  Thank you for any information on this.  
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right now this is not supported and implemented but the engineering is reviewing this to probably implement this in future.
A good idea is to vote here for it:
https://kace.uservoice.com/forums/82699-k1000/suggestions/2466519-log-email-tickets-as-html-format
Answered 08/08/2017 by: Nico_K
Red Belt

  • Nico_K, thank you for the quick reply

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