I'm upgrading from 5.4, so I wouldn't think it should take very long at all.

I kicked the upgrade off 2+ hours ago and the http://k1000:52231/upgrade page hasn't given me new feedback since 10 minutes after I kicked it off.  I called support to see if they could determine if it's still running, and the tech reassured me it is running.  I don't believe I've ever had a K1000 upgrade take this long.



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try to log on on normal page, as the upgrade page is showing you only the update until the first reboot.

the update time depends on your environment. If you have a big database or even worse, many files on it, it can last hours. the upgrade to 5.4SP1 is the longest update I have ever seen.

Answered 04/10/2013 by: Nico_K
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  • Thanks, Nico! I called support again after it was past the 3 hour mark. They determined it finished running but just didn't reboot the services.

    • sounds good,the box is up and running now?
      Never seen that behaviour, as the box is rebooting multiple times when going to 5.4SP1.
      I usually suggest to do this over night, as then it can update without interruption.
      • Yep! It's back up and seems to be running fine. The T3 guy that SSH'd to my box said he'd look some of the logs because there was something that looked out of the ordinary to him:

        PATCHLINK_MACHINE_STATUS.APPLICABLE_PACKAGE column is only in first db

        Here's hoping there's no lasting impact. It seems to be working fine, though!
  • great to read!
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In case it helps anyone else my update took 4.5 hours. Right when I was about to contact support it rebooted. Plan a lot of time for this update.

Answered 05/03/2013 by: dugullett
Red Belt

  • Yikes! Sorry it took yours so long, dugullet! Thanks for posting your experiance!
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Ours took about 30 minutes, but just a week prior I had support perform database maintenance so we didn't have as much to upgrade. From what I'm reading I see some experiences may vary. The good news is with 5.4 SP1 it is "supposed to" perform your database maintenance for you. Time will tell if this is a good thing or not.

Answered 05/10/2013 by: GeekSoldier
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  • On another not it is funny to see everyone commenting on this so far is a moderator :)
    • Hehe! Yes! It's an ITNinja moderator convention! :-)
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